Services
Managed IT, plus the software you can't buy
Day-to-day IT support is the core of what we do. When a problem needs something built rather than fixed, we can do that too.
IT support and help desk
One number for the whole stack. Your team gets someone who already knows the setup instead of starting from scratch every time.
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Help desk
The everyday questions — a machine that won't wake up, a file nobody can find, an app that stopped syncing. Answered by a person, not a queue position.
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Troubleshooting and repair
Diagnosis that finds the actual cause, then fixes it. Devices, networks, printers, peripherals and the software sitting on top of them.
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Hardware and software setup
Specification, ordering, configuration and deployment. A new machine turns up ready to work, with the right software and access already on it.
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User support and onboarding
New starters productive on day one with the accounts and permissions they need — and cleanly offboarded when they move on.
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Accounts and access
Email, file shares, licences and permissions kept tidy, so people can reach what they need and nothing lingers after it should.
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Vendor coordination
We deal with the ISP, the software vendor and the hardware supplier, so chasing a support ticket isn't your afternoon.
Also core
Systems maintenance and monitoring
The work that's invisible when it's done properly and very visible when it isn't. We keep it current in the background so small problems don't get the chance to become incidents.
- Patching and updates across devices and servers
- Backups that are verified, not just scheduled
- Monitoring for disk, network and service failures
- Security hygiene — antivirus, firewalls, access reviews
- Documentation of your setup, kept up to date
Why it's bundled, not billed by the hour
Most of this runs automatically once it's set up correctly. Because it costs us little to keep going, it isn't something we meter — it's simply part of being supported.
That's the same principle behind our pricing generally: automate the repetitive parts, and charge for the judgement.
How support actually works
No portal to learn and no ticket ceremony. You get in touch, we pick it up.
1. You get in touch
Email or call, whichever is faster. You don't have to categorise the problem or guess how urgent it is — describe what happened and we'll take it from there.
2. We pick it up
Most issues get handled remotely and quickly, because we already know your setup. The ones that need someone on site get someone on site.
3. It stays fixed
Recurring problems get a root cause, not a repeat visit. If something keeps happening, that's a signal we treat as a fault in its own right.
Automation, AI, and modern tools let us handle more with less overhead — which is why we can offer IT support at a fraction of what it typically costs.
The same capability is available to you directly, below.
Automation and custom builds
Support keeps things running. Occasionally the bigger win is changing what has to be done at all — and that's where the same tooling behind our pricing points outward.
AI automation
Most teams have a handful of tasks that run every week and eat hours for no good reason. Those are the ones worth handing to a machine.
- Recurring reports, pulled and delivered on schedule
- Data moved between systems without a person in the middle
- Requests and orders routed to the right person automatically
- Checks that flag what doesn't reconcile
Custom apps and tools
When the product you'd have to buy does half of what you need and charges monthly for the other half, building something specific is often the cheaper answer.
- Internal tools and dashboards shaped to your process
- Customer-facing intake, booking and status pages
- Replacing the spreadsheet that became infrastructure
- Integrations between the tools you already keep
Not sure which part you need?
Most conversations start with support and end up covering a process worth automating. Tell us what your week looks like and we'll point at the parts we can help with.